Returns & Exchanges
We want you to love your home fragrance experience, which is why we offer a 30-day return window for any unused candles or diffusers in their original packaging. If your scent isn't the perfect fit, we are here to help you find the right match or provide a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a prepaid shipping label via email.
Pack with Care
Carefully place the unused items back in their original gift boxes and secure them in a shipping carton with protective padding to prevent breakage.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our team inspects the returned items for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing